Send a Diagnostic Report to the Support Team
If you're having difficulties with Sensory Percussion, you can always email us at support@sunhou.se or start a chat on our website and we'll be glad to help.
The support team might ask you to generate a Diagnostic Report, which provides some basic information about your system and the current state of Sensory Percussion.
Generating the Report
To create a Diagnostic Report, first make sure that your Portal is connected, your sensors are plugged in, and that your Portal is selected as the input and output device for Sensory Percussion.
Next, select the Help menu and then choose Generate Diagnostic Report. Fill out the sections of the form and record yourself hitting your drums. This captures a raw signal from the Portal, which is useful for diagnosing issues.
If you're having an issue with your sensors, you'll be asked to record 10 seconds of audio while playing the drums. Make sure you hit both the head and rim of each drum with loud and soft hits. This will capture the raw signal from each sensor, which is useful for diagnosing issues.
The report will be saved to your computer as a .zip file. You can then attach this file to your email or chat with the support team.